Terms & Conditions
Terms of Use
Please read these terms of use carefully before using this Website.
If you do not agree to our Terms of Use you may not use this Website. By using this Website and purchasing our products, you signify your explicit assent to this Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein). These Terms of Use set out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with by the Website to transact business on the Website ("Members").
The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.
Definitions
"Jewelry" means the jewelry that is predesigned or jewelry set with precious and non-ferrous gemstones ans metals that are available for sale on our website. Please note that all Jewelry is sold on "as is" basis. "Mounts" are defined as designs that hold a precious or non-ferrous gemstone(s) in place, which may or may not have gemstones. Members can select Mounts separately to create customized fashion Jewelry. "Loose Diamonds" are individual diamonds that can be bought without being set on Mounts.
Description of Services
This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and jewelry. Certain Services available on this Website are for the use of Members only.
Please note that some of the terms under these Terms of Use, differ for purchases for personal consumption and for investment purposes.
This Website offers services for Members who wish to purchase fashion jewelry for personal consumption, inclusive of, customized and readymade fashion Jewelry.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.
The Company shall not be liable for any legal action on this account.
Registration
Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout will be provided with a user account on completion of purchase.
To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes.
Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.
Order
Retail Purchase
Any Member who wishes to purchase an item from the Website can either:
- Add the selected item(s) directly to the shopping cart; or
- Choose from the selection of Jewelry available on the Website and add the item to the shopping cart; or
- Contact our trained consultants via email at orders@exquisiteandelegant.com to place an order. The Member will receive the form for ordering via email.
In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law.
Orders, are normally considered complete only after the payment has been received by ExquisiteandElegant.com.
To confirm the orders, ExquisiteandElegant.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. ExquisiteandElegant.com will confirm the order only after the verification question is answered by the Member.
Once the purchase of item(s) is confirmed, ExquisiteandElegant.com:
- In the case of Jewelry - order for the manufacture of the Jewelry and deliver it to the Member.
- In the event the bank rejects to honour any payment transaction made by a Member towards an order, ExquisiteandElegant.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.
Product Availability
ExquisiteandElegant.com may not own any products listed on the Website. In such cases, ExquisiteandElegant.com only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.
In the event the item(s) get(s) traded in the market before making the payment / sealing the order ExquisiteandElegant.com will call the Member and suggest an alternate item. In case the Member chooses a new item, ExquisiteandElegant.com shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, ExquisiteandElegant.com shall refund the excess amount to the Member in the manner specified below in this Terms of Use.
Infrequently, data may be inaccurately displayed on the Website due to system errors. ExquisiteandElegant.com reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at orders@ExquisiteandElegant.com
Payments
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Cardholder having exceeded their pre-set limit.
Terms & Conditions of use of the website
- BY USING THIS WEBSITE YOU REPRESENT AND WARRANT THAT:
- You are 18 years of age or older and that your use of the Website and / or Services shall not violate any applicable law or regulation.
- All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
- Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
- Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content.
- You will not (a) use any product or service available on the Website and / Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website and / or Services in any way that is unlawful, or harms ExquisiteandElegant.com or any other person or entity, as determined in the ExquisiteandElegant.com's sole discretion. In the event you want to advertise your product contact operations@ExquisiteandElegant.com.
- You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website and / or Services.
- You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the Internet.
- You will not delete or modify any content of the Website and / or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
- ExquisiteandElegant.com cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use, and, as between you and ExquisiteandElegant.com, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
- All information, content and material contained in the Website and / or Services are ExquisiteandElegant.com' copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to ExquisiteandElegant.com. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the ExquisiteandElegant.com 's express written permission.
- You acknowledge that when you access a link that leaves the Website, the site you will enter into is not controlled by ExquisiteandElegant.com and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that ExquisiteandElegant.com is not responsible for those sites. ExquisiteandElegant.com reserves the right to disable links from third-party sites to the Website, although ExquisiteandElegant.com is under no obligation to do so.
- YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
- The information, content and materials on this website and / or services are provided on an "as is" and "as available" basis. ExquisiteandElegant.com and all its affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.
- ExquisiteandElegant.com makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, ExquisiteandElegant.com cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. ExquisiteandElegant.com does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While ExquisiteandElegant.com makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, ExquisiteandElegant.com reserves the right to refuse the sale of that item.
- ExquisiteandElegant.com does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.
- Any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.
- You hereby indemnify, defend, and hold ExquisiteandElegant.com, ExquisiteandElegant.com's distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.
- You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and / or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and / or services; or (v) any other matter relating to the website and / or services.
- ExquisiteandElegant.com or any of the foregoing entities' respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company's reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. you further acknowledge and agree that neither the company nor any of the foregoing entities' respective resellers, distributors, service providers and suppliers are responsible or liable for (a) any incompatibility between the website and / or services and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of may not apply to you.
- Each paragraph, clause, sub-clause and provision of this terms of use shall be severable from each other and if for any reason any paragraph, clause, sub-clause or provision is invalid or unenforceable, such invalidity or enforceability shall not prejudice or in any way affect the validity or enforceability of any other paragraph, clause, sub-clause or provision, which shall be read and construed so as to give thereto, the full effect thereof, subject only to any contrary provision of the law to the effect that where this provision of this terms of use or any paragraph, clause, sub-clause or provision hereof would be but for the provisions of this paragraph read and construed as being void or ineffective it shall nevertheless be a valid terms of use, paragraph, clause, sub-clause or provision, as the case may be, to the full extent to which it is not contrary to any provision of the law.
- Those who access the website and / or services do so, on their own initiative and are responsible for compliance with all applicable laws including, but not limited to, any applicable local laws. These terms of use is governed by the laws of Canada. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this letter, shall be subject to the jurisdiction of the courts at Chennai.
- All the contents on the website, of any manner, whatsoever, is Copyrighted work is protected under Canadian Copyright Act, 1957. The unauthorized reproduction and distribution of our Copyrighted Work via the internet without our express permission constitute copyright infringement under the Copyright Act, 1957. Your act of infringement of our Copyrighted copyright and proprietary right makes you liable for action in law that includes prosecution under the Code of Civil Procedure, 1908 and Code of Criminal Procedure, 1973.
- In the event of breach of the terms and conditions of these terms of use by the user, the user shall be promptly liable to indemnify ExquisiteandElegant.com for all the costs, losses and damages caused to ExquisiteandElegant.com as a result of such a breach. Further in the event of your breach of these terms of use, you agree that ExquisiteandElegant.com will be irreparably harmed and will not have an adequate remedy in money or damages. ExquisiteandElegant.com therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction immediately upon request. ExquisiteandElegant.com's right to obtain such relief shall not limit its right to obtain other remedies.
- Any failure of ExquisiteandElegant.com to exercise or enforce any right or provision of these terms of use shall not operate as a waiver of such right or provision.
BY VISITING OUR WEBSITE OR COMPLETING A PURCHASE, YOU AGREE TO THE TERMS OF USE AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.
Shipping Policy
Customers will be charged a 15$ flat fee for shipping on every order.
Larger orders may be subject to higher shipping fees.
We offer free shipping only on certain promotional items. Your order will be shipped to you fully insured.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt. At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient's) government approved photo identification.
For our North American and International customers, after your item has been packaged, it will be shipped and delivered free via carrier of our choice.
The shipping charges for our international customers are charged at the time of order booking.
Shipping & handling can take up to 14 business days, we do not provide a tracking number. If products are not received after 14 days, you can email orders@ExquisiteandElegant.com for updates.
In case the Member wants any other person to receive the delivery on his behalf he / she need to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever; the Member cannot change the recipient details after the order is processed.
The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the "Change Shipping Address" button next to the shipping address and change the address. This "Change Shipping Address" icon will be active only till the order status changes to "Shipped". Once the order status changes "To Shipped" the "Change Shipping Address", link becomes inactive.
Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non delivery of the product.
Packaging
Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing. Your item is delivered to you in an exclusive ExquisiteandElegant.com box.
Returns Policy
All sales are final and there is no return policy unless there is damage.
Any refunds due by ExquisiteandElegant.com to the Member for non-availability of items or for selection of alternate items shall be made in the following manner:
- Credit card: The credit card account of the Member will be re-credited with the refund amount by ExquisiteandElegant.com. The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card; or
- Wire transfer: the Member will receive the due amount by providing us their proper banking details and our refund team will process a wire refund within 5 business after the case has been reviewed and approved